Q: When should I place an order?
A: As soon as possible. We continue to accept orders until we are fully booked. A 50% Deposit is due to place an order. We cannot "Hold" spaces without a deposit. Custom Cakes normally book 2-3 weeks in advance. Wedding Cakes book MONTHS in advance.
Q: Do you make personal cakes?
A: No. Our minimum cake serving size is 15. We do offer cake slices available daily for purchase.
Q: I placed an order, but my plans have changed. Can I cancel my order?
A: To Place an order, a 50% NON REFUNDABLE deposit is required. If your order has been paid for in full, you MAY be eligible for a store credit, less the cost of any items that have already been procured to fill your order. WE DO NOT GIVE REFUNDS OF ANY KIND, FOR ANY REASON WHATSOEVER.
Q: I don't have a design in mind, just a theme. Can I still place an order?
A: Unfortunately, we no longer offer any type of freestyle service. You would need to find a picture for us to work off of.
Q: I found a picture of cake, can this cake be replicated exactly?
A: NO. We cannot guarantee an exact replica of ANY item (Even if the item of reference was previously made by us).
Q: I have picked up my cake, how do I care for it?
A: We recommend cakes be refrigerated until approximately 20-25 minutes prior to serving (Cheesecakes must remain refrigerated the entire time). Once the items(s) leave the store, we cannot be responsible for issues with temperature changes.
Q: I sent someone to pick up my cake. Now that they have brought it to me, its not what I expected.
A: We are not liable for any items once they leave the store. We suggest YOU, or someone with direct personal knowledge of your order pick up. ALL ORDERS MUST HAVE A RECEIPT TO BE PICKED UP.
Q: Do you offer delivery?
A: Yes. Delivery charges are based off distance and subject to availability.